These terms describe how we work together — what we owe you, what you owe us, and what happens when something goes sideways. A signed proposal or SOW always overrides anything here.
Last updated February 2026
By ordering an edit, starting a subscription or sending us footage, you agree to these terms on behalf of yourself or the organisation you represent.
If we've signed a separate contract, statement of work or MSA with you, that document wins wherever the two conflict.
We deliver edited video files to the specification agreed in your brief: format, aspect ratio, length, captions and any extras named at the start of the project.
Anything not named in the brief — additional cutdowns, new aspect ratios, licensed stock, voiceover talent, custom 3D — is a separate scope item we'll quote before starting.
Standard turnaround starts when we have complete, usable source material and a clear brief, and is measured in business days. Missing footage, unreadable files or an incomplete brief pause the clock until they're resolved.
Turnaround targets are commitments we take seriously, not guarantees against force majeure, upstream outages, or delays caused by late feedback.
Revision terms depend on your plan and are stated on the pricing page. A revision means a change within the agreed brief — pacing, music, trims, caption fixes, colour tweaks.
A change of direction after approval — a new concept, a new script, a different structure — is a new edit rather than a revision, and we'll say so before doing the work.
You keep ownership of everything you send us, and you confirm you have the rights to it: footage, music, logos, likeness releases and anything else in the file.
If a third party claims you didn't have those rights, that claim is yours to resolve, and you agree to cover us for costs directly caused by it.
On full payment, the delivered edit is yours to use commercially without restriction. Project files and working sessions remain ours unless the proposal says otherwise; we'll release them on request for an agreed fee.
We may show finished work in our portfolio and marketing unless you ask us not to.
Subscriptions are billed in advance for the period stated at checkout. One-off projects are quoted upfront and invoiced per the proposal.
Work may be paused on overdue balances. Prices exclude any taxes your jurisdiction adds.
Subscriptions can be paused or cancelled before the next billing date and you keep access for the period already paid. We don't pro-rate part-used periods.
For one-off projects cancelled mid-production, you pay for work completed to that point and we hand over what exists.
We're liable only for direct losses, capped at what you paid us for the affected project in the preceding three months. We're not liable for lost profit, lost audience, lost campaign spend or other indirect losses.
Nothing here limits liability that can't be limited by law.
We decline work that's illegal, hateful, deceptive, sexually exploitative, or intended to defraud. We may end an engagement, with a refund of unused fees, if a project turns out to fall into those categories.
We may update these terms; the date at the top reflects the current version, and material changes apply from the next billing period for existing clients.
If any clause turns out to be unenforceable, the rest of the terms continue to apply.
Policy language is necessary but rarely fun. If something here affects your decision to work with us, message us and we'll answer plainly.